Matthew has received a reply from Affinity Water regarding the recent disruption to water supply in Mill Hill.

Matthew wrote to the Chief Executive of Affinity Water on behalf of residents who were inconvenienced by a burst water main earlier this month.

Matthew said: "Whilst these things unfortunately happen from time to time, I was concerned by reports that vulnerable people had been left without water provision and that schools had had to close. I am pleased to have received a full explanation of the incident and details of the contingency arrangements that were implemented. I hope residents will find the response from Affinity Water helpful. If anyone is entitled to a payment under Affinity Water's Guaranteed Standards of Service, I understand this will be paid automatically."

The full reply from Affinity Water can be seen by clicking on the attachment below. If residents are not satisfied with the response, they may make a complaint directly to Affinity Water either by calling 0345 357 2407, writing to Affinity Water Ltd, Tamblin Way, Hatfield, Herts, AL10 9EZ, or emailing complaints.central@affinitywater.co.uk